GARLAND (CBSDFW.COM) – For greater than a month, Thawann Daniels’ unemployment software has been caught in limbo.
The Mesquite ISD faculty bus driver has been unable to work for the reason that district shut down again in March.
Daniels stated she went on-line in April to use for unemployment however has nonetheless not obtained any advantages.
The 64-year-old Garland lady stated she been unable to get solutions on-line and when she tries calling the Texas Workforce Fee (TWC) all she will get is a busy sign.
“The opposite day I should have known as 1,500 occasions,” she stated. “My hair is black now however I shall be all the way in which grey after spending the previous two months anxious about your mortgage, automotive insurance coverage, automotive notes, and all the opposite little payments.”
The TWC’s pc system has struggled to deal with the amount of claims ever since Texas’ stay-at-home orders pressured 1000’s of companies to shut.
The unemployment insurance coverage pc system was inbuilt 1990s and has been in want of substitute for years.
The CBS 11 I-Staff has discovered Texas had $40 million in federal funds in place final 12 months to switch the system.
The plan was to maneuver the state’s unemployment system from the mainframe as much as a cloud the place pc energy can simply be elevated to maintain up with demand.
Texas began requesting bids for the venture in July 2019.
However earlier than the bid was awarded, the coronavirus unemployment surge hit.
The state stated even when it had been awarded earlier than the pandemic, the venture would have taken two to 3 years to finish.
The TWC stated it will likely be awarding the contract to switch the unemployment insurance coverage pc programs in Could or June of 2020.
In the meantime, these like Daniels are caught with an outdated system, nonetheless ready for his or her advantages.
“The state must overhaul the entire system. That you must get it up and going,” she stated.